Terms of service
Welcome to CleanPaws. These Terms of Service govern your access to and use of our website, https://CleanPaws.site, and the products and services offered through it.
By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
If you do not agree with these terms, please discontinue using our website.
1. General Information
CleanPaws operates an online retail store specializing in practical pet hygiene, cleaning, and everyday pet care essentials.
Our product collection includes dog training pads, cat litter mats, dog waste bags, pet cleaning gloves, cat litter scoops, and other related accessories.
Throughout these terms, the words "we," "us," and "our" refer to CleanPaws. The terms "you," "your," and "customer" refer to any individual accessing or purchasing from our website.
2. Eligibility and Website Use
By using this website, you confirm that:
You are legally capable of entering into a binding agreement.
You will provide accurate and complete information when placing an order.
You will use our website for lawful purposes only.
You will not attempt to interfere with the security, functionality, or normal operation of our website.
You will not use our products or services for any unlawful or unauthorized purpose.
We reserve the right to restrict or refuse access to our website where necessary to protect our business, customers, or website operations.
3. Products and Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate and helpful.
However, minor differences in product appearance may occur due to lighting, photography, screen settings, or manufacturing variations.
Product images are provided for general reference. Customers should carefully review the product descriptions, dimensions, quantities, and specifications before placing an order.
If you have questions about a product, please contact us before purchasing.
4. Pricing and Payments
All product prices and applicable charges will be displayed during the shopping and checkout process.
We reserve the right to update product prices, promotions, and availability at any time without prior notice. Any changes will not affect orders that have already been accepted, except where required by law.
Customers are responsible for providing accurate billing and payment information.
By submitting an order, you confirm that you are authorized to use the selected payment method.
We reserve the right to cancel or refuse an order where payment cannot be authorized, information appears inaccurate, or suspected fraudulent activity is identified.
5. Orders and Order Acceptance
After placing an order, you may receive an order confirmation email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been dispatched.
We reserve the right to review, refuse, or cancel an order in circumstances such as:
Product availability issues.
Incorrect product or pricing information.
Payment authorization problems.
Suspected fraudulent transactions.
Shipping restrictions or delivery limitations.
If an order is cancelled after payment has been received, we will arrange an appropriate refund to the original payment method whenever possible.
6. Shipping and Delivery
CleanPaws is pleased to offer free worldwide shipping.
Our estimated delivery timeframe is 7–10 days.
Delivery estimates are provided as a guide and may be affected by factors outside our reasonable control, including customs procedures, transportation delays, weather conditions, and local delivery services.
Customers are responsible for providing complete and accurate shipping addresses at checkout.
For additional information, please review our Shipping Policy.
7. Returns and Refunds
We want our customers to shop with confidence.
CleanPaws offers free returns and refunds within 30 days of delivery, subject to the applicable return process.
Customers who wish to request a return or refund should contact our support team at support@CleanPaws.site.
Please review our Return & Refund Policy for complete details.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
8. Intellectual Property
All content displayed on CleanPaws, including website text, graphics, logos, images, design elements, and other materials, is owned by or licensed to CleanPaws unless otherwise indicated.
You may not reproduce, distribute, modify, publish, or commercially exploit any website content without prior written permission from the relevant rights holder.
Unauthorized use of website materials may violate applicable intellectual property laws.
9. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, or external services.
These third parties operate independently of CleanPaws. We are not responsible for their content, policies, security practices, or services.
Customers are encouraged to review the relevant third-party terms and privacy policies before using external services.
10. Limitation of Liability
To the extent permitted by applicable law, CleanPaws will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
We do not guarantee that website access will always be uninterrupted, error-free, or completely secure.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer guarantees and statutory rights.
11. Website Availability and Changes
We may update, modify, suspend, or discontinue parts of our website or services when necessary.
We may also revise these Terms of Service from time to time to reflect changes in our business, services, or applicable legal requirements.
Updated terms will be published on this page with a revised date.
Continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by law.
12. Privacy
We respect the privacy of our customers and take reasonable steps to protect personal information.
Information provided during browsing, checkout, or customer support interactions may be used to process orders, arrange deliveries, respond to inquiries, and provide relevant customer service.
The collection, use, storage, and disclosure of personal information are subject to applicable privacy laws and our Privacy Policy.
13. Governing Law
These Terms of Service are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.
Nothing in these terms removes consumer rights that cannot legally be excluded.
14. Contact Information
If you have any questions about these Terms of Service, please contact us:
Store Name: CleanPaws
Website: https://CleanPaws.site
Email: support@CleanPaws.site
Phone: +61 403 779 882
Business Address: 7/9 York St, Sydney NSW, Australia
Thank you for choosing CleanPaws. We appreciate your trust and support.