Shipping policy

At CleanPaws, we believe shopping for pet care essentials should be simple, convenient, and affordable.

That is why we are pleased to offer FREE WORLDWIDE SHIPPING on all orders, helping customers around the world enjoy our practical pet hygiene and cleaning products without additional shipping charges.

Please review our Shipping Policy below for more information about order delivery.

1. Free Worldwide Shipping

CleanPaws offers free shipping worldwide.

Whether you are purchasing dog training pads, cat litter mats, dog waste bags, pet cleaning gloves, or cat litter scoops, we aim to make your shopping experience as convenient as possible.

Shipping Cost: FREE

There are no standard shipping charges added to eligible orders at checkout.

If any exceptional delivery restrictions or additional charges apply to a particular destination, these will be communicated where applicable before the order is completed.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 Days

We aim to deliver orders within this estimated timeframe after dispatch.

Please note that delivery times are estimates rather than guaranteed deadlines. Actual delivery may vary depending on the destination, transportation arrangements, customs procedures, and local delivery conditions.

Some remote locations or destinations with additional customs requirements may experience longer delivery times.

3. Order Processing

Once your order has been successfully placed, the order information will be received by our system for processing.

We take care to prepare orders for shipment and ensure that the relevant shipping information is available.

You will receive an order confirmation email after placing your purchase.

Where tracking information is available, it will be shared with you so that you can follow your shipment.

4. Shipping Destinations

CleanPaws is pleased to serve customers worldwide.

We aim to deliver to a wide range of international destinations, subject to local shipping availability and applicable restrictions.

Please ensure that your shipping address is complete, accurate, and includes all necessary details, such as:

Full recipient name.

Street address and house number.

Apartment, unit, or suite number, if applicable.

City and state or province.

Postal or ZIP code.

Country.

Contact telephone number, where required.

Incomplete or incorrect address information may result in delivery delays or unsuccessful delivery attempts.

5. Order Tracking

Where tracking services are available, customers will receive tracking information after their order has been dispatched.

You can use the provided tracking details to check the latest available shipment updates.

Please allow some time for tracking information to become active after dispatch, as shipping carriers may require time to update their systems.

If you experience difficulties tracking your order, please contact us at support@CleanPaws.site.

6. Customs, Duties, and International Deliveries

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

These charges, where applicable, are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout or required by law.

Customs clearance procedures may also affect the estimated delivery timeframe.

CleanPaws cannot control the processing time of customs authorities or local government agencies.

7. Delayed or Missing Orders

Although we aim to provide reliable delivery, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

Severe weather conditions.

Transportation or carrier disruptions.

Customs inspections and clearance delays.

Incorrect or incomplete delivery addresses.

Public holidays or exceptional delivery conditions.

Other unforeseen logistical issues.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will review the available shipping information and assist you in identifying the next appropriate steps.

8. Incorrect Shipping Information

Customers are responsible for ensuring that their delivery details are correct when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist with address corrections before the order is dispatched. However, changes may not be possible once an order has entered the shipping process.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect item, please contact us.

To help us investigate the issue, please provide your order number and photographs of the product or packaging where appropriate.

Our support team will review your request and work with you toward an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.

10. Free Returns and Refunds

In addition to free worldwide shipping, CleanPaws offers free returns and refunds within 30 days of delivery.

If you are unhappy with your purchase or experience an issue with your order, please contact our support team within the return period.

For detailed instructions, please refer to our Return & Refund Policy.

11. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact us:

Store Name: CleanPaws

Website: https://CleanPaws.site

Email: support@CleanPaws.site

Phone: +61 403 779 882

Address: 7/9 York St, Sydney NSW, Australia

We appreciate your business and look forward to serving you.