Refund policy

At CleanPaws, your satisfaction is important to us. We want you to feel confident every time you shop with us. If something isn't right with your purchase, we're here to help.

We offer a customer-friendly 30-Day Free Return & Refund Policy to make your shopping experience as convenient and worry-free as possible.

1. 30-Day Return Window

You may request a return or refund within 30 days from the date your order is delivered.

If you are not completely satisfied with your purchase, please contact our customer support team within this period.

To help us process your request efficiently, please provide your order number and a brief explanation of the reason for your return.

2. Free Returns

At CleanPaws, we offer free returns within the 30-day return period.

Customers will not be charged a return shipping fee for approved returns initiated in accordance with our return instructions.

Please contact us before sending any item back. Our support team will provide the appropriate return instructions and help you complete the process.

We recommend keeping your return tracking information until your return has been received and processed.

3. Eligible Return Reasons

We understand that every customer's situation is different. You may contact us to request a return or refund for reasons including:

You are not satisfied with the product.

You received an incorrect item.

Your item arrived damaged or defective.

The product does not meet your expectations.

You have experienced an issue with your order.

If your product arrives damaged, defective, or incorrect, please include clear photographs of the item and its packaging when contacting us. This will help our team assess the issue and provide an appropriate solution.

4. Return Conditions

To ensure a smooth return process, we ask customers to:

Contact our support team within 30 days of delivery.

Provide the relevant order information.

Follow the return instructions supplied by our customer service team.

Include the product and any original accessories or packaging where reasonably available.

If an item has a hygiene-related concern or has been used, please contact us so we can review the circumstances and determine an appropriate resolution. This does not limit any rights you may have under applicable consumer protection laws.

5. Refund Process

Once your returned item has been received and reviewed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method whenever possible.

Please allow time for your payment provider or financial institution to process the refund and display the funds in your account. Processing times may vary depending on your payment method and provider.

We will provide assistance if you have questions about the status of your refund.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number.

A description of the problem.

Clear photographs showing the issue, if applicable.

Depending on the circumstances, we may offer a replacement, a refund, or another appropriate solution.

You will not be charged additional return shipping fees for approved claims involving damaged, defective, or incorrect items.

7. How to Request a Return or Refund

Starting a return is simple:

Step 1: Contact our customer support team at support@CleanPaws.site.

Step 2: Include your order number and explain why you would like to return the product or request a refund.

Step 3: Our team will review your request and provide the appropriate next steps.

Step 4: Follow the return instructions provided by our support team, if a return is required.

Step 5: Once the return has been processed and approved, your refund will be issued to the original payment method whenever possible.

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: CleanPaws

Website: https://CleanPaws.site

Email: support@CleanPaws.site

Phone: +61 403 779 882

Address: 7/9 York St, Sydney NSW, Australia

We are always happy to help make your shopping experience better.

9. Consumer Rights

This policy is intended to explain our voluntary return and refund arrangements. It does not exclude, restrict, or replace any consumer rights or remedies available under applicable laws, including the Australian Consumer Law where applicable.

Thank you for shopping with CleanPaws. Your satisfaction matters to us!